Consumers can register at www.bwssb.gov.in to view and make their water bill payment online. Below are a few Frequently Asked Questions:
To use the online payment facility, you have to register and login at www.bwssb.org. On login, click on “View & Pay Bills” to make the payment. Confirm the RR Number and click on “Proceed”. Select the “Bill Details” tab to know the outstanding amount. Accept the Terms and Conditions for making online payment. Click on “Pay Now”. This will take you to the payment gateways. Select any one of the available payment gateway (AXIS/ICICI/IDBI Bank) to make the payment.
Consumers can make their water bill payments through the payment gateways AXIS/ICICI/IDBI Bank using any credit or debit card which is Visa/ Master/ Maestro Card issued by any private or nationalized bank.
The AXIS/ICICI/IDBI Bank is a payment gateway and will accept any credit or debit card which is Visa/ Master/ Maestro Card issued by any bank. Kindly proceed and make the payment if your debit or credit card is Visa/ Master/ Maestro card.
Payments can be made only against the total bill amount. This has been implemented to avoid any discrepancies and help consumers to make the payment for the correct amount.
Acceptance of payment through net banking is not enabled. We will enable the same shortly.
Login and click on “View & Pay Bills”. Confirm the RR Number and click on “Proceed”. Select the Bill Details tab, where you can view and also print/ save your bill for the current month and also for the last six months.
Login and click on “View & Pay Bills”. Confirm the RR Number and click on “Proceed”. Select the “Bill Details” tab, to view and also print/ save your bill for the current month and also for the last six months. Select the “Consumption Details” tab to view your consumption pattern in the last six months and the current month. Select the “Collection Details” tab to view the current and last six months payment details.
Login and click on “View & Pay Bills”. On this page you will find a link “View Your E-Payment Details”. Click on this link to view/print your e-payment (online payment).
The Bangalore Water Supply and Sewerage Board (BWSSB) is committed to providing drinking water of unquestionable quality in sufficient quantity and to treat the waste generated to the required parameters. As the leader in providing water and sanitation services, BWSSB is recognized as an effective instrument of change through adopting state-of-the-art technologies for improving the quality of its services to its customers.
Water is a gift from nature. However, most of the lakes in Bangalore have dried up. The ground water level is fast depleting and population is rapidly increasing. As a result, the demand for piped water supply today has increased. Therefore, BWSSB has gone as far as 100 km to get water from River Cauvery. Moreover, Bangalore is situated at a height of 3000 feet above the sea level hence water has to be pumped. This is invo
lves lot of expenditures.BWSSB incurs as much as Rs.16 on treatment, conveyance and distribution of one kilolitre of water. However, the domestic consumer is paying from Rs. 6.00 to Rs.15.00 for consumption of up to 50,000 litres of water in various slabs. The non-domestic consumers such as hotels and industries are paying 4 times more for the same quantity of water. It is because of this cross subsidy, that BWSSB is able to supply water to households at relatively lesser cost.
It is the sub-divisional office in your zone that is concerned with your day-to-day needs and problems pertaining to water supply and sewerage. For the administrative convenience of BWSSB, Bangalore is divided into nine Division(zones)- Central, North, East, NorthEast, SouthEast, South, West, SouthWest, NorthWest. Each Divisional Office is headed by an Executive Engineer. Each division is further divided into Sub-Divisions (SD). Each Sub-Division is headed by an Assistant Executive Engineer. In all there are Twenty Eight Sub-Divisions covering various areas in Bangalore. All the Twenty Six SDs and Nine divisions are under the jurisdiction of the Office of the Chief-Engineer (Maintenance), situated on the 2nd floor of Cauvery Bhvan.
Water Adalats are grievance redress meetings convened once a month on a designated day at the Sub-Divisional office and chaired by the concerned Executive Engineer. There are 29 Sub-Divisional offices. Hence in a month there are 29 water Adalats. Details of Adalats will be are given in Table 21. Announcements of water adalats will also be made through the daily news papers. You can use Water Adalats to resolve disputes related to billing or any other disputes related to water supply and underground drainage, non receipt of bill, irregular meter reading etc.
If you are not satisfied with the decision of AE, EE or Water Adalat particularly relating to billing disputes, you can lodge a written complaint with the: Chief Engineer(Maintenance), Appeals Committee, Cauvery Bhavan, Bangalore.
Priced at Rs.15, BWSSB guarantees reliable and quality services to its customers. It provides detailed information on the procedures to obtain various services and redress customers’ grievance. It also lays down time limits for obtaining these services. You can avail a copy of the Charter at any of the AEE offices pertaining to the Maintenance Division.
In case of new water meter to be installed in place of stolen one, the concerned consumer should lodge a complaint in the Police Station coming under respective Jurisdiction and should obtain an acknowledgment from the Police Station authorities.
The next step to be followed is the consumer should make an application addressed to the concerned Assistant Executive Engineer mentioned in the water bill requesting him to provide new meter in place of stolen water meter along with acknowledgment given by the Police Station Authorities and up to date water bill paid receipt.
The concerned Draftsmen working under the jurisdiction of Assistant Executive Engineer will get a report from the concerned service station Water Inspector / JE / AE. There afterwards he will give the challan for remitting amount towards the new water meter cost depending upon the type of connection. The consumer can pay the amount similar to monthly water bills.
The consumer will be given new meter and he should engage a Plumber for fixing the water meter at his own cost under the supervision of concerned service station Water Inspector.
